Conrad Agramont

Agramont Ventures LLC is my new startup focused on building Software as a Service (SaaS) solutions within the Microsoft cloud ecosystem. Our first product will be announced in the summer of 2024. Stay tuned for more information.

Agile IT is a leading cloud services provider specializing in Microsoft Cloud solutions. As CEO, I was thrilled to lead Agile IT into the future of the cloud and empower other organizations to be more data-driven and efficient.

• Defined a vision, mission, and values to align employees with 90-day, one year, three year, and 10-year business roadmap.
• Operational focus on strategy, legal, finance, marketing, IT, HR, and product development.
• Improved sales and marketing results through automation, analytics, solution oriented, consultative selling, and using a the “Challenger Sale” as a core methodology.
• Created new project and MRR revenue streams with add on products, software development, and change management. Includes Security as a Service built on Microsoft security services and Modern Workplace based on Microsoft Teams and SharePoint.
• Excellent leadership skills focused on organizational culture and mentoring for long term success.
• Manage strategic relationship with Microsoft, Amazon Web Services, and Gartner.
• Negotiating and approve contracts with vendors, partners and customers.
• Led effort for Microsoft to award Agile IT to be only one of seven partners to sell US Government Office 365 tenants for customers under 500 seats within the United States. Includes building new solution offerings focused on Federal compliance (e.g. NIST 800-171).

As Senior Director of Technology Services, Conrad Agramont oversees Agile IT's engineering, operations and managed services teams. With 7 years of product development and sales organization experience at Microsoft, he continues to manage pre-sales and solution architecture for new projects at Agile IT. As head of product management, he defines solution packaging and messaging and collaborates with marketing to ensure products are sales-ready.

• Managed project management, system engineers and support engineers for project and managed services.
• Solutions focused on cloud migration to Microsoft Office 365, Microsoft Azure, and Amazon Web Services. Built repeatable solutions using common practices, standard documentation, and common code/scripting libraries.
• Increased repeat customers by 35% through project automation, improved documentation, and focus on customer experience.
• Improve CSAT by 50% with improvements in sales documentation, project team processes, and cultural focus on delivery excellence.

As a Product Manager at Accelrys, I primarily focused on gathering market and customer requirements on developing Enterprise solutions with Accelrys Enterprise Platform and Pipeline Pilot. My focus on the product is on the Infrastructure and Developer scenarios for the products. To include areas such as Administration, Management, Security, Operations, and fun areas like Virtualization, SAML, etc.

• Led the Accelrys Cloud Operations virtual team focused on delivering Accelrys cloud applications through common standards and technologies spanning multiple product teams. This includes infrastructure, agreements (Privacy Policy, Security Standards, and Service Level Agreements), security standards, user experiences, and business experiences.
• Define product roadmap for flagship product Accelrys Enterprise Platform to target broader enterprise growth and breadth adoption through Cloud Computing and Virtualization.
• Transition of all Accelrys on premise products to Cloud Computing, Hosting, and Software-as-a-Service (SaaS) business and deployment models.
• Developed mobile solution leveraging Amazon Web Services, Microsoft Azure, Microsoft Windows Phone 7, and Accelrys Pipeline Pilot allowing greater accessibility to science.
• Delivered the identity management roadmap across all products and services focused on Active Directory, SAML, OAuth, and OpenID Connect for Enterprise and Cloud Services.
• Spearheaded the “Accelrys Technology Council”, resulting in reduced deployment and support costs.

I was doing my own consulting gig for a while. Develop Virtual Desktop Infrastructure Solution Offering based on Microsoft Windows Server 2008 R2, Windows 7, Microsoft Hyper-V, and System Center Virtual Machine Manager 2008. Architect and deliver solutions based on Microsoft Office SharePoint Server 2007 and Microsoft Search Server 2008 using Microsoft SharePoint Designer and Visual Studio for workflow customizations.

• Enable Independent Software Vendors to transition from packaged products to Software as a Service through analysis and guidance of their application built on Microsoft Dynamics CRM and infrastructure architectures via hosted services.
• Planned multi-year budget and capital expenditure by collaborating with leadership.
• Develop Web Applications based on ASP.NET, Model-View-Controller (MVC), Linq, Entity Framework, ASP.NET Dynamic Data, and ASP.NET AJAX.
• Develop Windows Client applications using Windows Presentation Framework. Including Windows 7 based applications.

• Exceeded fiscal year sales quota by 156 percent with an average deal size of $251,000.00.
• Improved sales and technical capacity for Microsoft Managed Partners for the Mid-Atlantic area with direct planning/training sessions, webcasts, public speaking engagements, and managed via partner planning sessions.
• Collaborate with Microsoft field sales and Microsoft Managed Partners to sell directly to Microsoft mid-market accounts using Microsoft solution sales techniques.
• Microsoft U.S. East Region Lead for Microsoft Virtualization with a focus on Microsoft Hyper-V and Microsoft System Center family of products.
• Microsoft U.S. East Region Technical Lead for Product Launch of Windows Server 2008, SQL Server 2008, and Visual Studio 2008. Presented product demonstrations in collaboration with Bob Muglia, Senior Vice President of the Server and Tools Business, at the Washington D.C. official launch event.
• Delivered multiple sessions at the Gartner Midsize Enterprise conference focused on Microsoft Virtualization.

• Recruited, mentored, & lead multi-national software development team which designed, built, and integrated new service provider offerings for small/mid-sized businesses and the U.S. government.
• Expanded new markets, cut clients’ costs, and enhanced product integration by conceptualizing, architecting and building web-based solutions for mid-sized Windows & Microsoft Office hosting service providers.
• Increased acceptance of higher-product lines by leading definition, architecture, and development of eQuest Automation Framework, which radically enhanced ASP's client management capabilities.
• Substantially decreased major pharmaceutical client’s data processing costs by designing initial architecture for & delivering system that integrated data from SAP, Seibel, & SQL Server sources.
• Considerably reduced risk and enhanced sales by designing/prototyping provisioning solutions that leveraged MPS and Visual Studio.NET products to validate feasibility of clients projects

• Led the planning and design phases of the Microsoft Provisioning System product which included the cross-group collaboration and coordination of multiple groups throughout Microsoft and external vendors. Delivered the vision for the program manager, developers, testers and user assistance teams.
• Architected a multi-tenant Active Directory structure that supported a multi-reseller and multi-customer structure within a single Active Directory domain.
• Designed the Delegated Administration Console for the Microsoft Provisioning System. The Delegated Administration Console provides a role-based web portal for managing Active Directory accounts, services and other tasks related to provisioning.
• Provide numerous Microsoft Product groups (Active Directory, Internet Information Services, FrontPage/SharePoint Team Services, Server Appliance Kit, and Exchange) with knowledge based guidance on customer requirements, customer deployments of their products and ideas on enhancing to better fit the customers’ needs.
• Delivered security reviews within the Windows Server and Exchange Server product teams. Security Reviews included thread modeling, access controls, secure authentication & authorization, SQL injection, and cross-site scripting.
• Developed a training kit for the Microsoft Field and partners to train customers in deploying and customizing the Microsoft Provisioning System.

• Created, designed, developed and shipped the Microsoft Web Admin Tool, which is a web based tool that provisions Active Directory, Exchange 2000, Internet Information 6, FrontPage 2000 and Windows 2000 DNS services in a multi-tenant architecture.
• Coordinated, developed content and delivered the Microsoft Office Online workshop to 15 Global ASP Customers and Partners. The workshop educated Microsoft’s partners and customers on how to use Microsoft Windows 2000 and Office 2000 to deploy a hosted Microsoft Office solution using Terminal Services.
• Developed and presented workshops throughout the United States on designing and deploying Microsoft Windows 2000, Active Directory, Internet Information Services 5.0 and other Microsoft technologies for use by a Service Provider.
• Managed technical relationships and provided architectural guidance on Microsoft products and technologies to Service Provider accounts worldwide and Microsoft product groups.

• Selected to present a special project to Bill Gates for “Think Week”
• Recipient of the Accelrys “Excellence” award in 2013
• Published book “How to Cheat At IIS 7 Server Administration” as a Technical Editor and published by Syngress in 2007
• Published “History of Microsoft Hosted Exchange” in Ping! Zine Magazine, Vol. 3, Issue 5, 2006
• Guest speaker at HostingCon 2006; presented “Shared Hosting with Windows Server 2003”
• Guest speaker at HostingCon 2005, presented “Hosted Exchange Architectures”
• “Microsoft Ship-It Award” for key role in shipping Microsoft Hosted Exchange Solution 2003
• “Microsoft Ship-It Award” for key role in shipping Microsoft Windows Hosting Solution 2.5, 2003
• Microsoft Tech Ed North America & Europe speaker: Microsoft Provisioning System 1.0”, “Building Administration Tools for Active Directory” & “Developing Provisioning Applications for Exchange 2000,” 2000 –2002
• “Microsoft Ship-It Award” for key role in shipping Microsoft Provisioning System 1.0, 2001
• Three time recipient of prestigious “Microsoft Star Awards” for exemplary professional performance, 2000, 2001, & 2008